A traveler took to social media to share his experience using his mobile boarding pass to share an important message with fellow travelers.
Titled “Always take a picture of your boarding pass from the app,” the user wrote in the post, “Call me paranoid, but I take that extra step just in case.”
The user went on to explain that a flight attendant approached them after they were seated and told them they had been upgraded.
“Finally I go to FC [first class] and settle down, just for another FA [flight attendant] –I’m not doing this – come and tell me it was a mistake and the upgrade wasn’t available. Annoying, but I guess either way, maybe GA [gate agent] made a mistake,” the post says.
The Redditor, who claimed to be flying American Airlines, then shared that once they arrived at their original seat, a fellow passenger who said they were on standby said it was her seat.
“I searched on the app and sure enough, I changed the boarding pass to the FC seat, which was not available. Good thing I got the screenshot of the original pass and showed it to her and the FA who then moved it back somewhere,” the post read.
The user added, “A complete snafu, which of course they had no explanation for, but if I hadn’t had that screenshot, it would have been me in the back.”
Fox News Digital reached out to American Airlines for comment.
Gary Leff, a Virginia-based travel industry expert and author of the blog View From the Wing, told Fox News Digital that he always takes pictures of his digital boarding passes.
“An airline’s system can crash, or an internet connection can go down right away while I’m trying to board. So I see this as a backup that helps me board smoothly,” Leff said.
On the sub-Reddit forum titled “r/americanairlines,” users participated in the online boarding pass discussion.
“This is awesome!! Great screenshot idea,” commented one user.
Another posted: “I’ve often wondered about this. So many seat changes seem to happen before a flight.”
“I also put mine in the wallet, but if the seat changes, it’s updated in the wallet too. Hence the screenshot,” one user added.
Some also said they took pictures of their permits as an extra precaution.
“I do it every time, just in case my phone or the app has a connection problem at the wrong time.”
Other users expressed frustrations with the digital switches.
“He always disappears right away on me like he’s trying so hard to avoid me lol,” one said.
Many Redditors said they prefer physical boarding passes.
“Letter of embarkation ftw [for the win]. I don’t need my phone out there for anyone to see,” one user commented.
Another added: “I always get a paper ticket. You never [know] what can happen to electronics.”
“There’s nothing like a paper boarding pass (card), printed on their own paper, with all the fancy numbers and barcodes,” agreed one user.
The user continued, “This is a legal document that could be useful in a court case. Electronic boarding passes from the operator’s app/website can disappear in the blink of an eye. Screen prints are barely a step above that .”
“Just print your boarding pass at a kiosk when you enter the airport,” suggested one user.
Leff says it’s important to keep a record of locations in case something changes.
“An airline may reassign your seat for operational reasons, but showing where you were previously seated can be persuasive in making your case not to be moved,” Leff said.
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